Customer Support Engineer / Executive

About Explara

Explara is The All-in-One Event & Membership Management Platform offering pre-event (Ticketing, Registration), event-day (Mobile App, Entry Check-in) and post-event (Membership, Survey) solution for Events, Conferences, Exhibitions and Groups/Associations.

Founded in 2008, we were amongst the first few Do-It-Yourself platforms in the world to democratize event organizing. And with that ambition, we have evolved to become World’s Only Unified Platform for Events.

Our solutions have delighted 58,000+ Organizer, powering events in 21 countries and 6 continents. 70% of our revenue is driven by repeat customers. We have made our customer’s 2 million audience/attendees happy with our support & finest solution.

Know more about us at: https://www.explara.com/about-us

Location

Bengaluru

Salary (INR)

NA

Experience

0 - 3 years

Education

NA

Mandatory Skills

GOOD UNDERSTANDING OF SOFTWARE 0
GOOD COMMUNICATION SKILLS 0

Job Description


The Customer Support Engineer / Executive will be responsible for day-to-day operations such as customer interactions, feedback, support in setting up their event needs on Explara, resolving queries of both B2B& B2C customers etc.  If you are smart, driven, and passionate about revolutionizing the software industry with your interpersonal skill, we want to hear from you.tou.
 
ROLES & RESPONSIBILITIES
  • Setup customer's event and other solutions
  • Customer Service - Manage customer relationship  [B2B & B2C]
  • Present live demonstrations using Internet and telephone
  • Check Explara website for content quality
  • Develop relationships with high-end event organizers to generate new business development opportunities
 
REQUIREMENTS
  • Excellent communication skills (both verbal and written), attention to detail, and a resourceful problem-solving attitude
  • Down to earth personality and humble to serve
  • Preferably with software services background handled customer relationships
  • An analytical mindset and critical thinking and problem-solving skills
  • A can-do attitude necessary to thrive in a startup environment
  • A passion for building valued relationships with customers
  • Engineering/Bachelor's Degree
  • 0-3 years of work experience
 

Additional Information

  • Job Type   :  Full Time